Support ticket

Create and submit support tickets directly from the Servoy Cloud Control Center — report incidents or request features for Cloud UI, Cloud Hosting, or Servoy Core.

You can create a support ticket directly from the Cloud Control Center. Click Support ticket in the main navigation menu to open the ticket form.

If you are experiencing issues with ServoyCloud registration or login, email [e-mail] instead.

Create a ticket

Product

Select the product your ticket relates to. This field is required.

Product	What it covers	Who can select it
Servoy Cloud UI	Issues with the Cloud Control Center interface, navigation, screens, or user experience	All users
Cloud Hosting	Issues with hosted environments, deployments, performance, or infrastructure	Users with a linked namespace
Servoy Core	Issues with Servoy IDE, Developer, or core platform functionality	All users

Title

A short summary of your request or issue. This field is required.

Priority

Choose Low, Normal, or High.

Using High priority outside the agreed SLA hours may result in service charges.

Privacy

• Private — visible only to you and Servoy support

• Public — visible to all users

Type

• Incident — use this to report a bug or problem

• Feature request — use this to suggest an improvement or new functionality

Description

Describe your issue or request in detail. This field is required.

Attachments

Drag and drop files or click to upload. Uploaded files appear on the right side of the form.

Submit

Click Create Ticket to submit. A confirmation appears with a link to your ticket in Jira. You will also receive progress updates by email.