# Support ticket

You can create a support ticket directly from the Cloud Control Center. Click **Support ticket** in the main navigation menu to open the ticket form.

{% hint style="info" %}
If you are experiencing issues with ServoyCloud registration or login, email <cloud-support@servoy.com> instead.
{% endhint %}

## Create a ticket

### Product

Select the product your ticket relates to. This field is required.

| Product             | What it covers                                                                          | Who can select it             |
| ------------------- | --------------------------------------------------------------------------------------- | ----------------------------- |
| **Servoy Cloud UI** | Issues with the Cloud Control Center interface, navigation, screens, or user experience | All users                     |
| **Cloud Hosting**   | Issues with hosted environments, deployments, performance, or infrastructure            | Users with a linked namespace |
| **Servoy Core**     | Issues with Servoy IDE, Developer, or core platform functionality                       | All users                     |

### Title

A short summary of your request or issue. This field is required.

### Priority

Choose Low, Normal, or High.

{% hint style="warning" %}
Using High priority outside the agreed SLA hours may result in service charges.
{% endhint %}

### Privacy

* **Private** — visible only to you and Servoy support
* **Public** — visible to all users

### Type

* **Incident** — use this to report a bug or problem
* **Feature request** — use this to suggest an improvement or new functionality

### Description

Describe your issue or request in detail. This field is required.

### Attachments

Drag and drop files or click to upload. Uploaded files appear on the right side of the form.

## Submit

Click **Create Ticket** to submit. A confirmation appears with a link to your ticket in Jira. You will also receive progress updates by email.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.servoy.com/reference/servoy-cloud/cloud-control-center/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.