Tickets

Reference page for the Tickets view in Servoy Cloud's Project Management

Overview

The Tickets view serves as a centralized list of all project tickets.

It allows users to view, filter, group, and manage tickets efficiently. With inline editing, users can quickly update key ticket attributes, such as status and story points. The view also provides flexibility to move tickets between different statuses or sprints.

Example of Tickets screen with highlight of grouping button location

Accessing the Tickets view

To open the Tickets overview, go to the main side menu in Cloud Control Center, then select Project Management > Tickets.

Actions

Viewing and Filtering

• Viewing Ticket Details: Click on any ticket row to view and manage Ticket details
• Search and Filter: Use the search bar and filters to locate tickets by key, status, priority, or other attributes, allowing for quick access to specific tickets.

• Sorting and Reordering: Change the order of tickets by dragging them from the square icon at the beginning of each row. Note: Multiple selection is supported by using the SHIFT button

• Grouping: View tickets grouped by either Sprint or Status. Dragging a ticket between groups automatically updates its sprint or status.

Ticket Management

• Create New Ticket: Click the Create Ticket button to navigate to New Ticket form and add a new ticket
• Inline Editing: Modify ticket status and story points directly from the list view without needing to open the ticket details.

Detailed Actions

Click on the context menu of a ticket to do the following:

• Assign to me: Assign the ticket to yourself

• Move Ticket: Move tickets to a different sprint or back to the backlog as needed.

Detailed actions context menu in Tickets view